Manual QA for dispute‑related interactions doesn’t scale. When agents are navigating sensitive conversations — from billing disputes to hardship requests — missing a policy violation or mishandled interaction isn’t just a service issue. It’s a conduct‑risk exposure that can trigger escalations, complaints, and regulatory attention.
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Palqee Prisma replaces sample‑based QA with high-precision validations that apply your institution’s own review logic across every call and chat. Prisma checks for adherence to dispute‑handling policies, flags risky language instantly, and builds institutional memory over time to manage nuanced scenarios and edge cases with confidence.
From Ambiguity to Confidence
Prisma validates interactions based on your company’s policies — and knows when a case requires deeper judgment.
When a process output is ambiguous, Prisma routes it to a human reviewer. That input is stored as memory and used to evaluate similar cases going forward.
Over time, Prisma becomes more confident in applying your rules — with consistency, coverage, and traceability you can trust.
Have Humans in the Loop only when necessary
Receive timely alerts and notifications, allowing human experts to take immediate action and mitigate any risks.
Observe Behavioral Change – and Its Causes
Palqee Prisma surfaces early signals of behavioral drift, ambiguity, or risks, and helps you understand what’s causing them – not just that they’re happening.
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Prisma’s output feeds into your data visualization tool of choice, showing model behavior across time, environments, and input conditions. Contextualize your observed attributes for a socio-technical analysis and ensure performance across different deployment environments.
What You Can Evaluate with Prisma
Prisma supports both standard and custom validation metrics. You can define your own rules, or use existing ones aligned with industry practice.
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Policy Violations
Check every interaction or content item against your internal review checklist.
Disclosure & Compliance Checks
Verify that required statements, disclaimers, or escalation steps are included and delivered.
Interaction Quality
Evaluate tone, professionalism, and procedural correctness — based on your definitions.
Ambiguity Handling
When Prisma identifies a borderline case, it flags it for review. That review becomes a rule — reducing ambiguity over time.
Custom Rubrics
Define what “good” looks like in your QA program. Prisma applies it precisely, every time
Built for Risk and QA Operations
Prisma is used by risk managers, audit teams, and quality leads to:
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Review 100% of customer interactions or outbound content.
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Detect missed steps, policy violations, or weak signals.
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Reduce time spent on repetitive QA checks.
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Support audit readiness with structured, explainable outputs.
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Meet regulatory requirements.
TRUSTED BY INDUSTRY LEADERS AND POLICYMAKERS
The power of our validation engine, integrated to your existing infrastructure.
Our SDK provides API integrations to merge the power of Prisma with the industry-leading platforms your team is already familiar with - no workflow rebuild required.
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Process recorded transcripts, documents, or content.
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Query data via our API or get structured outputs (JSON, CSV).
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Use with your tools: Power BI, internal dashboards, compliance portals.
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Deploy on-prem or in your cloud environment.